Refund policy

Refund Policy

We want you and your pet to love every order from TrendNova.

30-Day Returns
You can return any unused product in its original packaging within 30 days of delivery for a full refund. Just email us at mido20958117@gmail.com with your order number and we'll guide you through the return.

Damaged or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery with a photo and we'll send a replacement or refund you — your choice.

Non-Returnable Items
For hygiene and safety reasons, opened food, treats, and used grooming products can't be returned unless they're defective.

Refunds
Once we receive and inspect your return, we'll issue your refund to your original payment method within 5–10 business days. Shipping costs are non-refundable, except when the return is our mistake.

Exchanges
Need a different size or color? Email us and we'll arrange an exchange.

Questions? Email us anytime at mido20958117@gmail.com — we usually reply within 24 hours.